Customer Service
These courses will teach you how to be courteous, available, a good listener, reliable, and how to be positive when interacting with client's and guests at work.
| *CSERVALL Customer Service Package | CSERVALL | $39.95 |  |
This package includes all of the Customer Service Courses and is worth 5 credit hours. | |
| CSERV01 Customer Service: Courtesy | CSERV01 | $9.95 |  |
More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job. | |
| CSERV02 Customer Service: Be There | CSERV02 | $9.95 |  |
Being available for clients is the first step in good customer service. | |
| CSERV03 Customer Service: Listening | CSERV03 | $9.95 |  |
Listening sounds easy enough, but it takes special skills to learn to be an active listener. | |
| CSERV04 Customer Service: Be Reliable | CSERV04 | $9.95 |  |
Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable. | |
| CSERV05 Customer Service: Be Positive | CSERV05 | $9.95 |  |
Being positive means finding reasons why things will work, instead of reasons why it won’t. |
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